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  • Philip Braggsynx508@bsd.network
    Nov 4, 2026, 4:50 PM

    @CenturyAvocado @bloor @ahnlak Even if it doesn't brick completely for electronic reasons UBNT firmware has a history of being as bad as their hardware. Annoyingly, though, it's as bad as it is good in other ways, which keeps people buying it. They weren't the first to be shameless about churning out terrible products, I have some ZyXEL APs here, supposedly enterprise hardware, bought when 802.11AC was new. They support that reasonably well… now, but other features they were supposed to support never materialised, including proper SNMP and compatibility with a wifi controller. The firmware they shipped with barely worked at all and improved very slowly as they fixed bugs. It never gained the features that it was sold as having and it kept a small bug that causes it to need reboots every 6 months or so is still present in the final firmware release.

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  • 🆎bloor@bloor.tw
    Nov 4, 2026, 4:52 PM

    @synx508 @CenturyAvocado @ahnlak I am sure it is bricked too. I've tried connecting it to a PoE switch and setting an IP on my machine, and holding down the reset for TFTP... and pinging it , etc.

    It fucking sucks that just doing a firmware rollback has fucked it. Really annoying.

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  • 🆎bloor@bloor.tw
    Nov 4, 2026, 6:34 PM

    @CenturyAvocado @synx508 @ahnlak Seems like the jtag is inaccessible without destroying the unit.

    What a shit fucking company. I really am disappointed, honestly. Fucking awful. I've actually recommended people buy UBNT stuff too. Never again. Not that I'll change all my own gear out. But yeah, what a horrible way to operate.

    And I'm not being a hypocrite. If a firmware upgrade/downgrade fucked a Firebrick (even MILES out of warranty) we'd almost deffo replace it FOC.

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  • 🆎bloor@bloor.tw
    Nov 4, 2026, 6:36 PM

    @CenturyAvocado @synx508 @ahnlak In one regard I am glad I've got to the bottom of the problem with my TV on wifi, and it was entirely (as far as I can make out) the TV's fault. But it really looked like it was the wifi's fault for a bit, and I found other UBNT forum users moaning about a firmware (and suggesting downgrading). So I did, and now I have one less access point. And one more bit of e-waste.

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  • Neil Brownneil@mastodon.neilzone.co.uk
    Nov 4, 2026, 6:41 PM

    @bloor @CenturyAvocado @synx508 @ahnlak

    > If a firmware upgrade/downgrade [broke] a Firebrick (even MILES out of warranty) we'd almost deffo replace it FOC.

    My dad still reminds me of the time that his FireBrick just stopped working, and he called @aaisp and A&A posted him another FireBrick and it arrived the next day. Config restored and back in service.

    He has recommended A&A to numerous friends since.

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  • OverSoftOverSoft@infosec.exchange
    Nov 4, 2026, 7:42 PM

    @bloor @CenturyAvocado @synx508 @ahnlak I really, really like the whole Ubiquiti integration thing, everything in one package and one management interface, but the support has been flaky lately and warranty is just laughable.

    Shame, because a couple of years ago they went the extra mile to log into my equipment whilst on a Google Meeting call with me to track down a roaming issue and even rolled it into a future firmware.

    There’s a reason I only upgrade firmware when I’m at the actual location though.

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  • Interpipes 💙interpipes@thx.gg
    Nov 5, 2026, 1:15 AM

    @OverSoft @bloor @CenturyAvocado we have nearly all unifi equipment / applications on full auto for upgrades, now totalling some ~241 network devices, ~40 cameras, across ~90 sites, with perhaps ~20 of which with embedded controllers (eg UDM) and the rest on our self-host Unifi OS server, and, touch wood, have yet to have a firmware update go wrong in any significant way(!?)

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  • Interpipes 💙interpipes@thx.gg
    Nov 5, 2026, 1:17 AM

    @OverSoft @bloor @CenturyAvocado I also had a good experience with their support a long time ago when I reported a UX / enrollment problem with the USG Pro 4 when it first launched and was sent two free AC Lites for my trouble!

    I have been lucky enough that I haven't really had cause to talk to them all that much since then, so it would be sad if they were materially worse these days. :(

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  • fraggLe!fwaggle@moodoo.org
    Nov 4, 2026, 8:20 PM

    @bloor @CenturyAvocado @synx508 @ahnlak Just glancing over the Unifi forums suggests that there's a bit of an issue with the U6+ series and flash.

    But I'm also once again struck by the fact that they run a pre-release stream and then seemingly pay zero attention to the bad outcomes and just push it to official release anyway?

    I'd seen people saying that since some years back when they fired all their expensive engineers now they're just banging rocks together...

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  • Philip Braggsynx508@bsd.network
    Nov 4, 2026, 8:25 PM

    @alisonw @CenturyAvocado @bloor @ahnlak Some are fine, I am sure, the particular model I bought was not. They released a "version 2 hardware" which had all the promised features but that was the final straw and these were torn out an replaced with Unifi APs, which was a frying pan->fire move. I'd prefer it not to be a such a lottery, that's all.

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