@OverSoft @bloor @CenturyAvocado I also had a good experience with their support a long time ago when I reported a UX / enrollment problem with the USG Pro 4 when it first launched and was sent two free AC Lites for my trouble!

I have been lucky enough that I haven't really had cause to talk to them all that much since then, so it would be sad if they were materially worse these days. :(