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  • OverSoftOverSoft@infosec.exchange
    Nov 4, 2026, 7:42 PM

    @bloor @CenturyAvocado @synx508 @ahnlak I really, really like the whole Ubiquiti integration thing, everything in one package and one management interface, but the support has been flaky lately and warranty is just laughable.

    Shame, because a couple of years ago they went the extra mile to log into my equipment whilst on a Google Meeting call with me to track down a roaming issue and even rolled it into a future firmware.

    There’s a reason I only upgrade firmware when I’m at the actual location though.

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  • Interpipes 💙interpipes@thx.gg
    Nov 5, 2026, 1:15 AM

    @OverSoft @bloor @CenturyAvocado we have nearly all unifi equipment / applications on full auto for upgrades, now totalling some ~241 network devices, ~40 cameras, across ~90 sites, with perhaps ~20 of which with embedded controllers (eg UDM) and the rest on our self-host Unifi OS server, and, touch wood, have yet to have a firmware update go wrong in any significant way(!?)

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  • Interpipes 💙interpipes@thx.gg
    Nov 5, 2026, 1:17 AM

    @OverSoft @bloor @CenturyAvocado I also had a good experience with their support a long time ago when I reported a UX / enrollment problem with the USG Pro 4 when it first launched and was sent two free AC Lites for my trouble!

    I have been lucky enough that I haven't really had cause to talk to them all that much since then, so it would be sad if they were materially worse these days. :(

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