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  • abadidea0xabad1dea@infosec.exchange
    Oct 14, 2026, 7:22 AM

    so, Albert Heijn, one of the main Dutch grocery chains, has had a major IT disruption because of some sort of ransomware attack, and this has caused stores to not get deliveries of fresh fruits and vegetables

    Some passerby was quoted on the news as saying to chin up and stop whining because "it's nothing compared to third-world countries" (their phrase, not mine)

    The type of places they mean typically have a *fantastic* selection of fresh fruits and vegetables. A city running out of vegetables overnight is a situation you only get yourself into by complete dependence on hyper-optimized centralized computerized supply chains...

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Replies

  • abadidea0xabad1dea@infosec.exchange
    Oct 14, 2026, 9:42 AM

    it boggles me that AH is apparently so dependent on JIT computerized supply chain management that they don't even have the ability to say "well, while the system is down, we should probably just load what looks like a Normal amount of vegetables onto trucks and send some to each grocery store", they just don't send any at all and leave them rotting in the distribution centers

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  • Es Reicht! :debian_logo:esreicht@mastodon.social
    Oct 14, 2026, 9:25 AM

    @0xabad1dea
    It"s also the result of just-in-time stock management. Stores want the biggest possible sales space and the smallest possible stock space.

    In cases like this, it turns out to be a major flaw.

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  • Edvin MalinovskisnCrazed@fd00.space
    Oct 14, 2026, 9:47 AM

    @0xabad1dea how much of it is genuine inability vs. nobody being paid enough to take the risk of getting fired or worse for "misappropriating" company property?

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  • abadidea0xabad1dea@infosec.exchange
    Oct 14, 2026, 10:21 AM

    @nCrazed I’m sure in principle they can but also it sounds like there’s no contingency plan on file for this sort of situation so everyone up and down the ladder is paralyzed with uncertainty

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  • bees and natureFlorapis@toot.wales
    Oct 14, 2026, 11:17 AM

    @0xabad1dea despite the fact that the same thing happened in the UK last year when the Cooperative society was hit. So they could have learned from that and had contingencies in place @nCrazed

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  • scholar_farmerscholar_farmer@social.coop
    Oct 14, 2026, 9:51 AM

    @0xabad1dea this theme of the inability to do the logical and kind thing of "get food to its endpoint, the people who need to eat" is a recurring motif in all the dystopian fiction I used to love to read, and part of me always thought, nah, we'd live out our humanity in a crisis

    Turned out I was wrong?

    #dystopia #BabiesShouldEat (and other humans too, of course) #Logistics #LogisticsFail

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  • And the Chris of new Octoberbaz@mastodon.scot
    Oct 14, 2026, 10:14 AM

    @0xabad1dea Maybe this is what happens when they tune the system for maximum “efficiency”, reducing pay and responsibility as much as possible until they end up with staff who understand how to make the system work normally, and nothing more? No slack in the system - never a good idea.

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  • Impeach||GTFO :usasos:DaveFlater@infosec.exchange
    Oct 14, 2026, 10:24 AM

    @0xabad1dea I once asked staff at a Giant, another Ahold chain, why they don't get more of the yogurt flavors that are always sold out and less of the flavors that are always left over. They said "the boxes just arrive." No one is listening.

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  • Zebadiah CarterZebadiah_Carter@mastodon.social
    Oct 14, 2026, 1:08 PM

    @0xabad1dea

    It's like the logistics community learned nothing from the lessons Covid taught us.

    "Surely the 'hanging by a thread' system won't break twice, and certainly not on us."

    🤦

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  • Richard PennerArpie4Math@mathstodon.xyz
    Oct 14, 2026, 11:01 AM

    @cstross @0xabad1dea I may have gone 15 years in my last job with only a promise of a co-worker to be hired to cover my work for vacations where I didn't need to do tech support from a $6000/night suite that I was paying for, but at least they had pens and paper stocked in the office.

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  • abadidea0xabad1dea@infosec.exchange
    Oct 14, 2026, 11:19 AM

    @Di4na Everything, absolutely everything that a business NEEDS to do on a day-to-day basis, they need to have a procedure planned for temporarily doing it by hand. It needs to be taped up somewhere on physically printed paper. Any forms they'll need should already be printed and waiting in a desk drawer.

    Otherwise, statistically inevitable computer outages quickly cascade to "rocks fall, everyone dies."

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  • Rabbitra6bit@infosec.exchange
    Oct 14, 2026, 2:36 PM

    @0xabad1dea @Di4na At the hospital system, we called this "going to paper", and we would do it about once a month on purpose to make sure it was well tested. A complete outage of the EMR caused grumbles, and certainly was unpleasant for the practitioners, but it did not degrade care, at least not in the short term. We all slept better knowing this, and I suspect when the EMR did have issues that assurance meant it was repaired quickly and with greater quality, because the staff involved weren't in a panic.

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  • Zikkozikko@toot.cat
    Oct 15, 2026, 1:09 PM

    @0xabad1dea You know that normal in communism, because there is no market to regulate the flow of products. Therefore the vegetables rot in warehouses and do not reach the correct destination. In a free market however...

    Wait a second. Let me correct that:

    In a free Market the vegetables rot because a big company has centralized everything and their IT systems are a cyber security nightmare with no backup plan... Well. Thats much better!

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  • abadidea0xabad1dea@infosec.exchange
    Oct 14, 2026, 9:50 AM

    @below I said "some sort of" because they've only been clear that it's because of someone's intentional malicious behavior and not an accident

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  • d.riftd_rift@beige.party
    Oct 14, 2026, 9:47 AM

    @0xabad1dea Not having fresh fruit and vegetables would be impossible in Albania. Turn around twice and someone is selling them on the sidewalk, there are fruit markets in every corner. All independent. No computers in sight. The "first world" has no idea how bad they have it, with all of their efficiency.

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  • Randallrbmath@mathstodon.xyz
    Oct 14, 2026, 3:20 PM

    @0xabad1dea presumably by third world countries they mean the parts of America (probably other places) where big chains have driven local markets out of business by selling things at a loss... Then when they're the only option in town decide to up and leave. So now there's no market, no local infrastructure for the market, and the rents are exceedingly high (12000/mo) so if someone decided to try to open one they couldn't.

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  • garlandgarland@social.seattle.wa.us
    Oct 14, 2026, 3:49 PM

    @0xabad1dea The Covid pandemic showed that just-in-time systems work great*! *As long as there is never any kind of disruption or delay in any part of the supply chain. Turns out you need some “inefficient” slack in the system to be resilient in case of disruptions.

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  • danimrichdanimrich@mastodon.social
    Oct 14, 2026, 4:05 PM

    @0xabad1dea grocery stores must be considered critical infrastructure and as such should be able to run for some time without power, network connection, etc. - at least in a limited fashion.

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