nashnash@labyrinth.social
Aug 7, 2026, 8:54 PMif you've been experiencing a higher than normal call volume for more than a couple months it's actually a normal call volume now & you're just understaffed
Replies
fedward :omya:fedward@distraction.partyAug 7, 2026, 9:09 PM@nash please listen carefully, as our menu options will change every time we repeat them.
Talya (she/her) 🏳️⚧️✡️Yuvalne@433.worldAug 7, 2026, 9:41 PM@nash i can't seem to find it but i swear i once saw an Onion article or video with the title "[company] celebrates a decade of higher than normal call volume".
air queerness indexamsomniac@mastodon.mit.eduAug 7, 2026, 9:45 PM@nash your call is important to us, please continue to hold
LunaphiedLunaphied@provably.onlineAug 7, 2026, 10:26 PM@nash no no you don't understand, what's abnormal is that anyone is calling at all, because the goal is that people stop doing that.
Aug 8, 2026, 2:15 AM@Lunaphied @nash Agreed, since at best most helpdesks and switchboards want only one person in the role and one person does not a call center nor hotline make.
Matt Purchaseanchorite@mastodon.gamedev.placeAug 7, 2026, 11:08 PM@nash I used to work for a call centre. This is 10000% true lmao.
We’d have two people on the phones Saturday morning (weekdays normally 50+). They’d take a call an hour or so until 8am then BAM, backlog until midday. Staff would ramp up to about five for the day lol.
James Cmack505@feistycricket.orgAug 8, 2026, 12:49 AM@nash But your call is important to us!
Aug 8, 2026, 12:51 PM@nash
And, of course, lying