@loubadour ugghhh. they're so shit. this was delivengo ... i finally got through to a human in the end who told me without telling me that they've changed how labels generate but not told anyone, and that i could've found the forms i needed (that usually generate with the label) if only i went here, there, and here. they refused to reimburse me and then sent me a customer satisfaction survey! they're consistently awful.