Hey folks - after seven months of chasing, I've run out of options in trying to resolve a customer service issue with #BritishAirways, and I've decided to really escalate it. Does anyone out there know #SeanDoyle, CEO of BA, and if so, could you make an introduction? Thank you!
Dec 22, 2025, 5:53 PM@pluralistic boosted.
If they've got any sense they'll be in touch. Having someone like you upset at your company is gonna be baaaad PR!
I'd refrain from dealing with happles appointed managers like the CEO and go straight to the top (where the bucks eventually stop).
Ask Santa for equivalent travel in free sleigh airmiles. 🎅 🦌 ✈️
Pretty sure I saw this in a movie, just can't remember which one
Dec 22, 2025, 8:07 PM@indyradio did a quick search and found this blog post where he identified as "a Jew in solidarity with Palestinians" and expressed disdain for "doctrinaire Zionists who insist that any criticism of Israel is always and ever antisemetic":
https://pluralistic.net/2023/09/05/not-that-naomi/#if-the-naomi-be-klein-youre-doing-just-fine
another post where he talked about genocide and expressed similar views: https://doctorow.medium.com/stinkpump-linkdump-554f7c893069
but ofc, it would be awesome to see him speak more about it publicly!
@indyradio @b I mean, you asked a question. His disdain for Zionism is pretty well known
Not a fan of excessive flying either, for the record
Dec 22, 2025, 6:47 PM@pluralistic Just look up the address of the head office, address a letter to the CEO with your complaint, and send it by FedEX. That gets opened first, ahead of any other form of message. I've done this with multiple corporations, and it has worked every time.
@rjj It's not a bad plan B, but there's a nonzero chance that someone in my orbit has a personal relationship with this guy, so that's my starting point.
Dec 22, 2025, 6:52 PM@pluralistic In Canada we have CBC Go Public... Does the BBC have something like that?
Dec 22, 2025, 6:54 PMGood luck dealing with that cesspit of malignant narcissists.
@pluralistic Context: a UK friend had an issue with BA and he was well connected (ex-SVP at two MNCs). Couldn’t get anywhere trying to get to BA management and sued, and won. Please keep this at the back of your mind in case this doesn’t work the way you plan.
@jackyan Thanks.
@pluralistic guessing you have already tried opening a case with the CAA . https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/how-the-caa-can-help/how-to-make-a-complaint/
I had an ongoing issue with virgin some years back that they refused to engage with . I opened a case and then all of a sudden they woke up and dealt with it.
@pluralistic yeah, I know him
@pluralistic My godmother flies with them as head cabin crew and has done for many, many years. Not on fedi but I sent her your post and asked her to respond to me with any relevant info, if she has something to say. Best I can do at this time.
@FreakyFwoof thank you
@pluralistic with a name like his may be a Michael O’Leary fan.
@pluralistic over the summer we had a flight cancelled (London —> Boston) and they wanted to rebook us through Porto on TAP, even though we found direct seats from Heathrow on Virgin. We bought the tickets and customer service denied compensation. We threatened to litigate and they folded.