Nov 5, 2026, 11:38 AMI've tried an RMA with UBNT. I've explicitly said I realise it's out of warranty but asked them to make an exception (and linked the forum post with a whole bunch of people complaining of the same issue).
- Nov 5, 2026, 11:38 AM
Replies
Simon Zerafasimonzerafa@infosec.exchangeNov 5, 2026, 11:47 AMCan you determine the actual failure mode?
Perhaps replacing the flash chip and reprogramming might resolve this?
Assuming UBNT doesn't want to play along.
- Nov 5, 2026, 11:48 AM
@simonzerafa I probably do have the tools mostly to do that, if perhaps less confidence about the requisite talent/skill.
- Simon Zerafasimonzerafa@infosec.exchangeNov 5, 2026, 11:51 AM
I know what you mean. Not sure I would attempt it but I would pass it onto someone with the correct skills and experience 🙂👍
- Nov 5, 2026, 11:52 AM
@simonzerafa I have done SMD soldering before, including using an iron and also hot air. But it does require an inordinately steady hand, and I think I lack practice honestly.
Don Thompsonguardeddon@mas.toNov 5, 2026, 1:30 PM@bloor
I began with a support ticket, got response from a sound/helpful rep who then gave me instructions on how submit the RMA in a way where it would be picked up & not end up in the ‘ignore’ queue. A few manual exceptions were necessary to keep it moving.