@lolaodelola
I started staying in Marriott because they were a preferred supplier in a previous job. Their rewards things are quite good at lower tiers, the higher ones don’t get much better. But I had a very good experience with them at the start of the pandemic. We’d taken some holiday in San Francisco before I had to he in Seattle. On the morning we were due to fly up the coast, I was notified that work travel to the King County area was not permitted.
We had to call BA and the travel agent at the same time because the stupid work policy didn’t let you book non-employee travel with the travel agent so our return flights were booked separately. BA was price gouging (and I had Gold status with them at the time) and charged a ludicrous premium for us to get back. The work travel agent booked us into the cheapest room available in the hotel we were already in.
We went to the front desk to let them know what had happened. They saw we were stressed, gave us a couple of drink coupons for their cafe and told us they’d sort everything out. They upgraded us to a nicer room, delayed our checkout time for the current one and told us they’d move our things if we let them know when (we only had one suitcase each so didn’t bother with this offer but the thought was nice). Stress levels dropped immediately after talking to the assistant manager on the desk.
I’ve never had bad customer service from them and it’s often been exceptionally good. Including posting a jacket back to me one time when I left it in my room (international post, no charge).