So, Google support is pretty bad. I called them to verify that they received the needed information, then 24hrs later I received an email saying that I need to provide the information, and I reply to that email saying that I've provided that info, and if that isn't sufficient to tell me what info is needed, and never got a response after 24hrs.

As far as I can see, zero movement on an issue where I can't use my phone as a cell phone for 4 days now.