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  • Jenjetlagjen@gts.phillipsuk.org
    Jun 21, 2026, 6:53 AM

    I'm really getting tired of the repeat prescription dance.

    Send it too late, and I won't get the new pack in time. Send it too early, and it gets ignored until admin deem it due (which can be the day I need to start the next pack). Send it via the NHS app, and there's no way to add a note like, "I'm away next week, can I have it a few days early, please?" and the NHS app is flakey and doesn't always work. Send it via the surgery's online form and I have to do it during office hours (yes, really - the online form is unavailable outside working hours), plus there is then no visibility or tracking for me to check it's being dealt with.

    I'm on 7 meds, which all run out on different days. I can't even get them to align because some I get a month's supply, some 6 weeks', and some 2 months'. Oh, and one is not possible to request via the NHS app.

    There are currently two I need to request. I can't. Neither GP form nor NHS app is working right now. I hope I remember tomorrow.

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Replies

  • tautologytautology@infosec.exchange
    Jun 21, 2026, 8:43 AM

    @jetlagjen I recently got the "we can't renew this as we need to review the prescription" with no option to do anything.

    The wording used implies that the GP had it in hand. But no, you need to phone the GP at the magical ten minutes when you're not at the 08:00 rush and they're answering the phone and ask them to do it.

    How are you meant to know this? Why isn't there a "just do the needful" button in the NHS app, especially as the request goes to the same person anyway? Why have GPs not improved their communication vectors in the past 50 years?

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