What she had to endure: three canceled flights, three nights in a fleabag motel, many hours on hold that resulted in dropped calls rather than talking to a human, and destroyed luggage.

What United *didn't* do: (1) Make humans available to navigate the mess. (2) Recognize that sometimes it is better to triage a situation to preserve human dignity rather than hope for additional profits. (3) Offer her any sort of compensation for any of her woes.

#UnitedAirlines

4/X