What brought this to mind is that the group that picks up compost from our house operates in a manner that - well, let me put it this way: we know the name of the person who handles dispatch. She responds to us personally when we request new bags. She just emailed us personally to test out why some automatic mail wasn't working. Sometimes when we forget to take our bin the 20 feet out to the curb, the drivers will just, come get it from where they know it is
This is a municipal service, it's a waste service, but we legitimately love it.