...and, you know, *confabulation*, if we could do classes on getting the slop off our devices and on teaching people how to use their devices, since that's very clearly a need for our populations.

I had someone today saying they don't have a password for their Gmail account and they've never been prompted for one. Their conclusion: our computers were broken, because they claimed this password prompt behavior had never happened before, despite my gentle attempts to dissuade this conclusion.