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  • Janajana@social.jsteuernagel.de
    Sep 25, 2026, 3:04 PM

    Had 2 calls with a Telekom hotline today and instead of the order that I want, I now have 3 orders in various states of fucked.

    1st order is what I wanted, but it failed the phone number migration, so it was already cancelled internally in their system, just not shown to me.

    2nd order as a re-creation of 1, except they forgot the phone number migration.

    3rd order to replace 2, now with the migration, but not yet the addon that I want, which was promised to me to be added next week.

    Because I didn't trust this shit, I filled out a cancellation form for 1 and 2.
    But now 2 got apparently shipped before they processed the cancellation.
    Also 2 didn't require a new ID verification, which the person doing 3 expected.
    But 3 does require another one and I was told to do it today.

    Because of this fucked up general state I will now not do anything until 1 & 2 are properly cancelled.

    How in the world can it be so difficult to create a damn phone contract with a phone number migration. That "becoming my own ISP" thing is becoming more tempting by the day………

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Replies

  • Janajana@social.jsteuernagel.de
    Sep 25, 2026, 3:06 PM

    Oh and 3 doesn't show up in my online account!

    At this point I'd prefer to have all of the cancelled and just do it online again like in 1, except that this time the old provider knows to release my number.

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  • Juustoperse 🔜DENOGpcdog@chaos.social
    Sep 25, 2026, 7:19 PM

    @jana @strifel not completely, but the non profit has the issue that that should not mean non margin, but that the profit is used to do something useful.

    Our issues were different, but there are challenges. I might be able to talk freely once it does not cause me frustration as much later down the road, on lessons learned.

    Cooperation with friendly isps are one thing, this is why my hope with #successor is high. they also help on other things.

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  • Janajana@social.jsteuernagel.de
    Sep 25, 2026, 7:26 PM

    @pcdog @strifel Yeah, fair, I understand that right now is not necessarily the best time to ask. Though I would definitely love to hear about things you learned and even just what it takes to do it in general, at some point :)

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  • Juustoperse 🔜DENOGpcdog@chaos.social
    Sep 25, 2026, 7:27 PM

    @jana @strifel I dont think I'm gone from the industry. I'd say I have quite a broad understanding on access networks across europe nowadays. Will mostly do carrier management for a while and see what consulting jobs I can pick up.

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