@mhoye That's exactly it.
After ~ 35 years of tech support, which means, being the person who makes computer go for the user despite a frequent complete lack of design thought when it comes to HCI, I'm half-deaf from banging that drum.
And in the Year of our FSM 2026, we have responded to that problem by downsizing tech support, not because we've solved all the UI/UX issues but because some billionaire is claiming we no longer need either because their "AI" will do it all in a friendly voice.