my wife bought three clothing items from Fatface in-store. two turned out to be the wrong size and one had some damage she only noticed after washing. turns the cashier forgot to put the receipt in the bag. expected it to be a fight. she called up. no IVR, no hold, straight through to a person, super helpful and friendly, resolved with a full refund in under 4 minutes.

I wish every company worked like this. and now she knows it's that easy to get help she's planning to order more from them.