Gainsight said this week it is retiring per-seat pricing. From next year customers pay on the ARR and customers they manage.

The bigger move is Atlas, its services business: agents plus human renewal managers, on contracts tied to results, already managing more than $75M in customer ARR.

That is close to my own model, which prices on the decision and runs on agents. Seat pricing kept vendors out of whether the work got done. Results pricing puts them in the room.