Trick question, the answer was that all of these options happened, on different calls with different people.
Follow-up. After being told that it was definitely possible within ten minutes, and being told that I guess it will be possible after 10-60 minutes, and being told it will be possible after 60+ minutes, I was told there'll be a fee but if I agree to that fee they will send them.
Before being told it will not be possible, I was told there would be a fee but if I agree to that fee they would send them.
After only giving payment details to one person on one phone call (60+ minutes, it will be possible), how many complete sets of the requested documents do you think I have so far actually received?