My fucking Mom called me about the Microsoft outage

"DID YOU KNOW MICROSOFT IS DOWN?"

"Yeah? It's been down all day"

"WHY"

"uh-"

"DO YOU KNOW WHAT HAPPENED?"

"N-no?"

I had to gently explain to her that this is a machine maintained by tens of thousands of engineers. My dumb ass can't even fucking fathom what might have gone wrong