China is Writing a National Rule that says AI Chatbots must let you talk to a human

Frustrated by chatbots that answer everything but the question, China is introducing a national standard on September 1 requiring companies to provide a clearly marked, functioning route to a human agent.

The standard, the country's first focused on the coordination of artificial and human service, requires that the manual entrance be easy to find, that complex disputes be promptly handed to a real agent, and that cases touching life or property safety be transferred automatically.

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