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eestileib (she/hers)eestileib@tech.lgbt
Jun 20, 2026, 12:18 AM
My kid and I are trying to get something done with an airline that requires talking to a person.
On our third roguelike pass through the phone tree, it asked whether we wanted to "talk to an agent", and my kid immediately said "no", meaning we had to start again.
I asked why, and my kid says "we're trying to find a person, not an agent".
That's what, less than three years for my kid to associate the term "agent" with "having my time wasted".
Good work AI industry.
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Replies

Count HoldemCountHoldem@mastodon.social
Jun 20, 2026, 12:28 AM
@eestileib Rumor has it #TechBros are too artificial with organic, future generations.
Unfortunately, it's also a rumor we'll be able to replace them with ethical #scientists.
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2something@transfem.social
Jun 20, 2026, 12:36 AM
@eestileib@tech.lgbt Besides the point but calling the phone system "roguelike" got me to smile.
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Keithinvadersil@mastodon.social
Jun 20, 2026, 4:53 AM
@2something @eestileib That was a really good description!
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steeph :verifiedqueer: :verifiedace: 🎆 ٩(˘◡˘)۶ (not a hammer)steeph@queerchen.de
Jun 20, 2026, 7:40 AM
@eestileib Reading that I didn't think of the possibility that they might have meant a human. In my English vocabulary an agent is not a human.
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David Gerarddavidgerard@circumstances.run
Jun 20, 2026, 3:12 PM
@steeph @eestileib definitely a human in customer service speak, at least up until now
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Aulia Masnaaulia@mementomori.social
Jun 20, 2026, 11:58 AM
@eestileib has your kid watched The Mateix, yet? 🤣🤣🤣 The takeaway might be interesting
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eestileib (she/hers)eestileib@tech.lgbt
Jun 20, 2026, 1:14 PM
@aulia
She has not, actually. Good point tho.
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MaineCmainec@fromm.social
Jun 20, 2026, 7:28 PM
@eestileib not only for your kid, reading the above my brain associated agent with agentic ai as well, I guess that's what little time it takes to change the meaning of a word
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Sco :progress: :flag_mm:Scofisticated@socel.net
Jun 21, 2026, 5:00 AM
@eestileib 😄
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