New blog post! 👨💻 “I hoped the system would have had more capacity for institutional reform than it has.” (on the launch of Digital Transformation Canada) https://sboots.ca/2026/10/14/hoped-the-system-would-have-had-more-capacity-for-institutional-reform/ #GCdigital
Oct 20, 2026, 2:24 PM@sboots Oh man, this reminds me of my experience running root cause analysis at a software company.
After a production incident we'd run a Five Whys session to determine what contributed to the issue and what we should consider changing to prevent related issues in the future. But pretty often we'd discover non-technical causes that were just... not in scope for a bunch of engineers to address. It was frustrating.