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  • valval@oc.todon.fr
    Apr 3, 2025, 11:33 AM

    I raised the issue in the private supporter chat, along with a side comment on a trivial matter with matrix.org's ticketing system. The Element CEO commented on the latter, but ignored the issue.

    Screenshot of me describing the same issue, followed by "btw, support@matrix.org's replies start with "Dear customer,", you may want to change the template, given that matrix.org does not have customers". Someone (not Matthew) reacted with a laughing emoji to that last paragraphe. Matthew answered "heh, such are the perils of support@ piggybacking on element’s ticketing infra, which just got migrated"
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  • Autumn Jo 🌧️ :v_enby: 🍂ShadowJonathan@tech.lgbt
    Apr 3, 2025, 11:47 AM

    @val this happens a lot, where Matthew bites on a small thing that you say in your big statement and then ignores the rest, and then the convo is about that small issue and its talked over until it disappears into chat history, and is never talked about again, even if you reply and bring it up

    and after doing that enough, you're seeing as 'noisy' or 'disruptive' and they cold-shoulder you on many other occasions for being a trouble-maker

    welcome to matrix

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