I managed an e-commerce server for about ten years. It grew from a small local shop into a major national business, even handling international orders. They expanded to the point where they reduced their local brick-and-mortar store hours because the bulk of their revenue was coming from online sales.
Then one seller came along and convinced them that switching to Shopify would be the key to growing even further. Apparently, their €130/month bare-metal redundant setup - which boasted a calculated uptime of 99.995% over 10 years - just wasn't cutting it anymore.
They’ve been on Shopify for about six months now, and every now and then, I still get the alerts. I left the monitoring active via Uptime Kuma and ran the numbers. Over the last six months, their uptime dropped below 98%.
In other words, in just six months, they’ve been down for almost as many hours as they were during the entire previous decade.
I contacted the client - not because I want to take over the hosting again, but just to understand what on earth happened (we're on excellent terms). Their response was: "We don't know, but if it happened on Shopify, it means it was bound to happen anyway."
As long as we keep swallowing the lie that "the cloud" and "tech giants" are always the right solution for us, we completely deserve the cloud and the tech giants.
#IT #SysAdmin #OwnYourData