Matt Wilcoxmattwilcox@mstdn.socialOct 11, 2026, 2:39 PMretooted David Bushell 🪿this needs to be law, maybe even a human righthttps://www.theguardian.com/technology/2026/sep/21/stop-relying-on-chatbots-for-customer-care-uk-service-providers-urged