And you can call this oversensitive, feel-good "woke" nonsense if you want, but I've got the data and I'm right: a code of conduct, community standards and moderation enforcing them, the psychological safety of your community, these are near term competitive advantages and long term survival necessities. Treating the process of getting involved and the experience of staying involved in your community _as a product_, worthy of usability testing and ergonomic refinement, that moves the needle.